Customer Service Advisor

Attracted by the energy and the excellence of our team ?

Job description

Within a small team, the successful candidate’s responsibilities will include:

• Receive customers flight requests and treat them with meticulous attention jointly with the Flight
• Operations department
• Arrange additional services upon customers’ requests
• Coordinate activities and liaise with both internal and external stakeholders
• Make sure that every process is timely completed
• Carefully monitor all flights and third-party services
• Permanently liaise with customers and company departments
• Whenever required, establish quotes and confirmation of flights

Candidate’s profile

• Fluent in French and English, both spoken and written
• Swiss citizen or EU/EAA
• Able to multi-task and deliver under pressure
• Excellent organisational skills with strong attention to details
• Strong interpersonal skills with the ability to build a trustworthy relationship with customers; positive telephone demeanour
• Customer-oriented and willing to go the extra mile
• Minimum 2 years of experience in business aviation
• Flexible with working hours, willing to work on a 24/7 shift basis
• Previous experience in the service industry with high-end clientele is a must

We offer

• A challenging position in a fast-growing company
• An interesting and stimulating working environment
• The motivation of a young and dynamic team
• Remuneration in accordance with experience and competences

We look forward to receiving your electronic application together with a motivation letter and the following documents in PDF format at job.customerservice@albinati.aero :

• Curriculum Vitae (incl. two references)
• Copy of diploma(s)
• Copy of previous employments’ work certificates

Only applications from candidates fulfilling the above-mentioned prerequisites will be answered. Thank you for your understanding.